Returns & Exchanges (RMA)

Metro Uniforms values your business and will take back any item(s) if you're not completely satisfied within 30 days.

RMA Process

  1. Create an RMA for your item
    • Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online,or request one from Customer Service.
  2. Send the product to Metro Uniforms
    • Customer is responsible for return shipping postage.
    • Package up the item(s) you are returning and send it to:
      Metro Uniforms Returns
      ATTN: [Your RMA Number]
      708 W Mockingbird Ln
      Dallas, TX 75247
  3. Your RMA is received and approved
  4. RMA Resolution
    • If you requested an Exchange, a new exchange order will be generated once your RMA is approved. You’ll receive an email update for the replacement order, just as you would for a newly shipped order.
    • If you requested a Refund, please allow 5 to 7 days for the refund amount to appear on your statement. The turnaround time for Refunds often depends on your payment method’s policies for making the funds available to you.
    • The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Return policy

  • Items must be in original condition and have a return authorization to be approved for resolution. Items must including original tags, must not have been worn, washed, altered, nor monogrammed. . For faster processing, returns should be sent with the return authorization number typed or printed clearly on a packing slip.

    Our Return Policies are updated occasionally, but rest assured that the listed policy at the time you purchase your product will apply even if that product’s policy is changed after you buy it.

  • Clearance items:

    All merchandise sold at 30% or greater discount are considered a clearance sale and will be issued store credit only.

  • Returns for a refund are subject to a restocking fee

    Any return for a refund may be subject to a 15% restocking fee. This fee is to cover any costs associated with to repairing damaged packaging. This fee may be waived for the following reasons:

    • Carrier damage
    • Defective product
    • Received incorrect product

    Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

  • Returning or exchanging a gift:

    We cannot credit anyone other than the original credit card holder in the event of a return. If you have received an item as a gift, and you would like to return it, you have two options. You can contact the person who gave you the gift, and have them arrange a return, or you can contact us directly with the original order number of your item, or name of the person who purchased it for you, and we can issue you a return authorization. Once the items are received, we can issue you a store credit for the purchase price of the items returned.

  • Returning an incorrect or defective item:

    We stand by our products and carry only manufacturers who are known for their high quality merchandise. In the event you receive an incorrect or defective item please let us know right away. We will reorder the correct items for you, and send them out as soon as possible at no extra charge. If we determine that the error was ours, we will also credit your account for shipping charges to send the incorrect items back to us.

    Please note: we regret that occasionally some manufacturers can have slight differences in color, even in items that are the same color code. We cannot take responsibility for this issue. You are welcome to return items if there are some differences in color; however, we regret that we will not be able to cover the shipping costs in these cases. We will notify you via e-mail once your return has been processed.