This Policies Page should be read completely before placing an order. By placing an order, it is assumed that you have read the policies on this page and you agree to the policies posted. Policies are updated from time to time, and changes can be made without notification, please read frequently to stay current with such changes.
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. We do not accept orders through email. Unfortunately, we cannot accept checks or money orders by mail. We do not currently have a catalog available.
P.O.Boxes
Currently, we do not provide shipping to PO Boxes or Military APO/FPO addresses.
Payment
We accept Mastercard, American Express, Visa and Discover through our secure on-line checkout process. Credit cards are processed immediately after order is placed. This ensures that you receive your merchandise in the shortest amount of time. If an item is not available, or is cancelled for any other reason after the time of purchase, the amount will be refunded to the card.
Sales Tax
Metro Uniforms charges tax to: California (CA) and Texas (TX)
Shipping Cost
We offer a Flat Rate Shipping of $8.95 to residents in the contiguous United States. Hawaii and Alaska resident please contact us for alternative shipping rates.
Shipping Times
Our highly trained staff generally is able to ship within 2-3 business days after your order is placed. Please allow extra time for holidays and weekends. Orders placed on Friday afternoon will begin to be processed on Monday (or next business day). These times are assuming that the item you ordered is in stock. Please allow extra time for backordered items. In the event of a long delay, we will notify you about the status of your order and give you options on how to handle your order. Special requests for shipping are at UPS's (or comparable shipping company) discretion.
Delivery Schedule
Please note that we reserve the right to use either UPS or USPS services for delivery. MetroUniforms will choose the equivalent level of delivery services that the customer chose in ordering. If you have a preference in your delivery services, please indicate it in the notes or give us a call toll-free: 1-877-463-8864.
USPS Priority generally takes 2-3 days. We realize that you want your order promptly. In some instances we reserve the right to ship UPS Ground Shipping. UPS Ground generally takes no more than 5 business days, anywhere in the United States , unless there is an address error. Please be very careful to enter your address exactly, including apartment numbers.
Please see below for timeframe of estimated delivery time that has been provided by our carriers.
USPS Priority: Cost Starting at $4.95
Process Time: 2-3 Business Days
Carrier Time: 1-4 Business Days
Total Time: 3-7 Business Days
Please note: Business Days are Monday through Friday. All Federal Holidays and weekends are excluded.
The above, is a time frame based on our average shipping history. We unfortunately cannot guarantee that all orders will arrive in this time frame. Your items may arrive before or after this estimated time frame.
UPS Ground Shipping generally takes no more than 5 business days, anywhere in the United States, unless there is an address error. Please be very careful to enter your address exactly, including apartment numbers. To get a general estimate of how long it will take your items to arrive from our Texas warehouse, please use the map shown below:
Please check the table below for the maximum estimated delivery time that has been provided by our carriers.
Delivery Option
Delivery Cost
MetroUniforms.com
Processing Time
Carrier Delivery Time
Total Delivery time
UPS Ground
Varies depending on the # of items purchased and destination.
2 to 3 business days
1 to 5 business days
3 to 8 business days
UPS 2nd Day Air
Varies depending on the # of items purchased and destination.
1 to 2 business days
Same Day if Order is received by 9 AM CST.
2 business days
4 to 5 business days
Risk of Loss
All items purchased from metrouniforms.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Tracking Orders
Once we have shipped your order, you will be emailed a UPS or USPS Tracking Number. You can track your item with the provided USPS Tracking Number by visiting www.ups.com or www.USPS.com . If you have not received your tracking number for more than 5 Business days after order-placement, please contact us.
Partial Shipments
If you just received your order, and all of your ordered items are not included, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.
Backordered Items
This means the product you ordered has been more popular than we anticipated and we temporarily are out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we did not want to hold up your entire order and shipped you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 30 days. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
International Shipping
Currently, we do not provide shipping to addresses outside the Continental United States.
Canceling and Modifying Orders
If your order has not been processed we would be happy to make changes to your order. Simply fill out the contact form and include changes you wish to make. However, once the order has been placed we are unable to make changes to it. We ask that you double-check your quantities, sizes, and colors before placing your order. The exception is in the event that your order has backordered items. If an item is backordered, you may request that it be cancelled, and we will cancel and refund your card unless the item has already shipped.
Returns and Exchanges
Metro Uniforms values your business and will take back any item(s) if you're not completely satisfied within 30 days. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. Allow 14 days for us to process your return. Return Postage must be prepaid or will not be accepted. Send your return along with your required Return Authorization to:
Metro Uniforms
Internet Returns
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
In order to return an item, the item must not worn, washed, altered, or monogrammed in order to qualify. Returns must be sent back with the original packing slip, and the return authorization number typed or printed clearly on the packing slip and has all original manufacturers tags in original condition. That's it! If you don't like the color, or the size isn't just right, or if you just changed your mind, you can send it back, no questions asked!
Return Authorization
In order to return an item, we must receive the merchandise within 30 days of the receipt of your order. We will get back to you within 2-3 business days with a return authorization (RA) number that must be included with your return, as well as the address of our return center, where all returns must be shipped. We will issue a return authorization for any reason within returns criteria; however, we absolutely DO NOT accept unauthorized returns. Returns that are sent back without an authorization, or are not sent to the correct Return center address, will not be returned to you, and your account will not be credited, no exceptions. Metrouniforms.com strives to keep our prices as low as possible. In the event that a returns merchandise authorization totals over $150.00 for a single order, a 15% restocking fee will be deducted from your credit.
Exchanges
If you are not completely satisfied, we will be happy to issue you a Return Authorization and place a new replacement order for you. By creating a new order you get your new items much faster and do not have to wait for the transit period of your return package. We will charge you for the new items and credit you for the return items within 14 days of receipt in our warehouse. We will issue a credit directly to the credit card that the purchase was made with. For new replacement orders, we will honor free shipping for any new order that totals over $50.00. You may return your item(s) in original condition within 30 days of your receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all exchanges. Return postage must be prepaid or will not be accepted. Send item(s) for credit with Return Authorization with prepaid postage to:
Metro Uniforms
Returns – Internet
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
Returning or Exchanging a Gift
We cannot credit anyone other than the original credit card holder in the event of a return. If you have received an item as a gift, and you would like to return it, you have two options. You can contact the person who gave you the gift, and have them arrange a return, or you can contact us directly with the original order number of your item, or name of the person who purchased it for you, and we can issue you a return authorization. Once the items are received, we can issue you a store credit for the purchase price of the items returned.
Returning an Incorrect or Defective Item
We stand by our products and carry only manufacturers who are known for their high quality merchandise. In the event you receive an incorrect or defective item please let us know right away. We will reorder the correct items for you, and send them out as soon as possible at no extra charge. If we determine that the error was ours, we will also credit your account for shipping charges to send the incorrect items back to us.
Please note: We regret that occasionally some manufacturers can have slight differences in color, even in items that are the same color code. We cannot take responsibility for this issue. You are welcome to return items if there are some differences in color; however, we regret that we will not be able to cover the shipping costs in these cases.
Please note, if an item is sent back to us that is not in original condition (e.g. tags not attached, washed, worn) we cannot accept it for return, and we cannot guarantee that it can be returned to you.
It takes up to 14 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
About MetroUniforms.com
Metro Uniforms was
created to provide Outstanding
Selection,
Pricing, and
Service to Working Professionals Nationwide. We appreciate your work and we are dedicated to making your lives easier. Our Goal? We want to make your shopping experience easy by providing all of your favorite products (in-stock) with our
Lowest Price Guarantee, 30-Day Return Policy, Fast 2-3 Day Shipping and Customer-Focused Service. We were Established to Service your needs!
If you have any inquiries or suggestions we would love to hear from you!
Please forward all inquiries to customerservice@metrouniforms.com. MetroUniforms.com Contacts By Email: Customer Service:
customerservice@metrouniforms.com By Mail:
MetroUniforms.com
8170 Walton Blvd.
Irving , TX 75063 By Phone:
Company: (877)4MET-UNI, (877)463-8864
Fax Number: (323)588-6925
Retail Location
Our Retail Location in Irving, TX If you are near the Dallas / Fort Worth area in Texas, please come say hello at our retail location near 635 Fwy. and MacArthur Blvd. inside the MacArthur Marketplace Center. Conveniently located next to Wal-Mart, Sam's Club, Kohls, OfficeMax and other fine retailers.
Metrouniforms GUARANTEES your Complete Satisfaction. If for ANY reason you are not satisfied with your product simply return it to us for a new order, refund or credit.*
*See Below For Complete Terms & Conditions
We have included our Returns Policy below for your convenience.
Returns and Exchanges
Metro Uniforms values your business and will accept any item(s) if you're not completely satisfied up to 30 days from receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. Allow 14 days for us to process your return. Return Postage must be prepaid or will not be accepted. Send your return along with your required Return Authorization to:
Metro Uniforms
Returns – Internet
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
Please note exceptions to the return policy:
* PERSONALIZED ITEMS (EMBROIDERED/IMPRINTED/ENGRAVED) ARE NON-RETURNABLE AND NON-REFUNDABLE.
* Apparel & Shoes: Apparel items without personalization (embroidered/imprinted/engraved) and shoes can be returned within 30 days of receipt in the ORIGINAL PACKAGING.
* Surgical / Personal Protection Masks: Masks cannot be returned.
* Hosiery: Support and fashion hosiery cannot be returned.
* Diabetes, Oral Care, and Personal Care Products: For sanitary reasons, stethoscopes, diabetes test kits, oral care products, personal care products (i.e. breast pumps, thermometers, etc.) and components may only be returned to us within 30 days if UNUSED, RESALABLE, and in the ORIGINAL PACKAGING. Any opened products in this category are NON-RETURNABLE and NON-REFUNDABLE.
* Other Items: All other non-apparel items without personalization (embroidered/imprinted/engraved) may only be returned within 30 days of receipt if RESALABLE and in the ORIGINAL PACKAGING.
Return Criteria
In order to return an item, the item must not worn, washed, altered, or monogrammed in order to qualify. Please send all returns with proper documentation including the original packing slip and the return authorization number printed clearly on the packing slip and have all original manufacturers tags in original condition. AND That's it! If you don't like the color, or the size isn't just right, or if you simply changed your mind, you can send it back, no questions asked!
Return Authorization
In order to return an item, we must receive the merchandise within 30 days of the receipt of your order. We will get back to you within 2-3 business days with a return authorization (RA) number that must be included with your return, as well as the address of our return center, where all returns must be shipped. We will issue a return authorization for any reason within returns criteria; however, we absolutely DO NOT accept unauthorized returns. Returns that are sent back without an authorization, or are not sent to the correct Return center address, will not be returned to you, and your account will not be credited, no exceptions. Metrouniforms.com strives to keep our prices as low as possible. In the event that a returns merchandise authorization totals over $150.00 for a single order, a 15% restocking fee will be deducted from your credit.
Exchanges
If you are not completely satisfied, we will be happy to issue you a Return Authorization and place a new replacement order for you. By creating a new order you get your new items much faster and do not have to wait for the transit period of your return package. We will charge you for the new items and credit you for the return items within 14 days of receipt in our warehouse. We will issue a credit directly to the credit card that the purchase was made with. For new replacement orders, we will honor free shipping for any new order that totals over $50.00 (merchandise). You may return your item(s) in original condition within 30 days of your receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for any return item(s). Return postage must be prepaid or will not be accepted. Send item(s) for credit with Return Authorization with prepaid postage to:
Metro Uniforms
Returns – Internet
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
Returning or Exchanging a Gift
We cannot credit anyone other than the original credit card holder in the event of a return. If you have received an item as a gift, and you would like to return it, you have two options. You can contact the person who gave you the gift, and have them arrange a return, or you can contact us directly with the original order number of your item, or name of the person who purchased it for you, and we can issue you a return authorization. Once the items are received, we can issue you a store credit for the purchase price of the items returned.
Returning an Incorrect or Defective Item
We stand by our products and carry only manufacturers who are known for their high quality merchandise. In the event you receive an incorrect or defective item please let us know right away. We will reorder the correct items for you, and send them out as soon as possible at no extra charge. If we determine that the error was ours, we will also credit your account for shipping charges to send the incorrect items back to us. Please note: We regret that occasionally some manufacturers can have slight differences in color, even in items that are the same color code. We cannot take responsibility for this issue. You are welcome to return items if there are some differences in color; however, we regret that we will not be able to cover the shipping costs in these cases. Please note, if an item is sent back to us that is not in original condition (e.g. tags not attached, washed, worn) we cannot accept it for return, and we cannot guarantee that it can be returned to you. It takes up to 14 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
Returns and Exchanges
Metro Uniforms values your business and will take back any item(s) if you're not completely satisfied within 30 days. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. Allow 14 days for us to process your return.
You can print a Return and Exchange Form and non-prepaid Return Shipping Label now. The "Return and Exchange Form" and "Return Shipping Labels" are combined into one .pdf document for your convenience. You need both for Metro Uniforms to process your return efficiently. The "Return and Exchange Form" is on the first page; use this form to enter the item you're returning and the reason for the return. The "Return Shipping Labels" are on the second page. Return Postage must be prepaid or will not be accepted.
Please note exceptions to the return policy:
* PERSONALIZED ITEMS (EMBROIDERED/IMPRINTED/ENGRAVED) ARE NON-RETURNABLE AND NON-REFUNDABLE.
* Apparel & Shoes: Apparel items without personalization (embroidered/imprinted/engraved) and shoes can be returned within 30 days of receipt in the ORIGINAL PACKAGING.
* Surgical / Personal Protection Masks: Masks cannot be returned.
* Hosiery: Support and fashion hosiery cannot be returned.
* Diabetes, Oral Care, and Personal Care Products: For sanitary reasons, stethoscopes, diabetes test kits, oral care products, personal care products (i.e. breast pumps, thermometers, etc.) and components may only be returned to us within 30 days if UNUSED, RESALABLE, and in the ORIGINAL PACKAGING. Any opened products in this category are NON-RETURNABLE and NON-REFUNDABLE.
* Other Items: All other non-apparel items without personalization (embroidered/imprinted/engraved) may only be returned within 30 days of receipt if RESALABLE and in the ORIGINAL PACKAGING.
Metro Uniforms
Internet Returns
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
In order to return an item, the item must not worn, washed, altered, or monogrammed in order to qualify. Returns must be sent back with the original packing slip, and the return authorization number typed or printed clearly on the packing slip and has all original manufacturers tags in original condition. That's it! If you don't like the color, or the size isn't just right, or if you just changed your mind, you can send it back, no questions asked!
Return Authorization
In order to return an item, you must email us within 30 days of the receipt of your order to request a return authorization. We will get back to you within 2 to 3 business days with a return authorization number that must be included with your return, as well as the address of our return center, where all returns must be shipped. We will issue a return authorization for any reason; however, we absolutely DO NOT accept unauthorized returns. Returns that are sent back without an authorization, or are not sent to the correct Return center address, will not be returned to you, and your account will not be credited, no exceptions. Metrouniforms.com strives to keep our prices as low as possible. In the event that a returns merchandise authorization totals over $150 for a single order, a 15% restocking fee will be deducted from your credit.
Exchanges
If you are not completely satisfied, we will be happy to issue you a Return Authorization and place a new replacement order for you. By creating a new order you get your new items much faster and do not have to wait for the transit period of your return package. We will charge you for the new items and credit you for the return items within 14 days of receipt in our warehouse. We will issue a credit directly to the credit card that the purchase was made with. For new replacement orders, we will honor free shipping for any new order that totals over $50.00. You may return your item(s) in original condition within 30 days of your receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all exchanges. Return postage must be prepaid or will not be accepted. Send item(s) for credit with Return Authorization with prepaid postage to:
Metro Uniforms
Returns – Internet
13950 Senlac Dr Ste. 300
Farmers Branch, TX 75234
Returning or Exchanging a Gift
We cannot credit anyone other than the original credit card holder in the event of a return. If you have received an item as a gift, and you would like to return it, you have two options. You can contact the person who gave you the gift, and have them arrange a return, or you can contact us directly with the original order number of your item, or name of the person who purchased it for you, and we can issue you a return authorization. Once the items are received, we can issue you a store credit for the purchase price of the items returned.
Returning an Incorrect or Defective Item
We stand by our products and carry only manufacturers who are known for their high quality merchandise. In the event you receive an incorrect or defective item please let us know right away. We will reorder the correct items for you, and send them out as soon as possible at no extra charge. If we determine that the error was ours, we will also credit your account for shipping charges to send the incorrect items back to us.
Please note: We regret that occasionally some manufacturers can have slight differences in color, even in items that are the same color code. We cannot take responsibility for this issue. You are welcome to return items if there are some differences in color; however, we regret that we will not be able to cover the shipping costs in these cases.
Please note, if an item is sent back to us that is not in original condition (e.g. tags not attached, washed, worn) we cannot accept it for return, and we cannot guarantee that it can be returned to you.
It takes up to 14 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
Testimonials
Thank you very much for the approval! You have great staff working on the phone. They were twice very helpfull to me!
Have a great day,
I love these scrubs! The fabric is so soft without being heavy. The design is very user friendly with plenty of pockets. Size is true to fit. You don't feel like you are wearing your "hospital pajamas" in these scrubs. They are my new favorite brand and worth full price.
